Orders & Shipping

 All orders ship from our fulfillment center in Texas. Orders are processed and shipped Monday to Friday, with the exception of public US holidays. Orders “awaiting fulfillment” are being processed by our warehouse and will be shipped as soon as we can. Our current processing/fulfillment time is 7 business days. 

You will receive a shipping confirmation email with tracking as soon your order is fulfilled. Items in your order may ship separately to speed up processing and you may receive multiple tracking numbers. Please allow up to 2 business days from dispatch for your tracking number to update. Some tracking numbers may take up to 7 days for tracking to update. 

We want to get you your order ASAP and are doing all that we can! However, order processing delays may occur and we cannot guarantee delivery by a certain date. We thank you for your support and patience!

International destinations outside of the US are likely to experience delays in customs processing and delivery. For more information see below.

Current average response time is 3 to 5 business days for a response to your inquiry. We are available Monday to Friday, 10am-5pm (PST).

So we can better assist you, please include your order number followed with your request.

Examples:

Order #123456 - Address Change

Order #123456 - Cancel Order

Please contact us at no-reply@urbanrescueranch.com for any issues.